FAQ

MERCH AUTHORITY FAQ

Welcome to the MERCH AUTHORITY Frequently Asked Questions (FAQ) page. Here you will find answers to some of the most common questions about our products, ordering process, shipping, and more. If you have any additional questions, please don't hesitate to contact our customer service team at [customer service email].

General Questions

Q1: What is MERCH AUTHORITY?
A1: MERCH AUTHORITY is a premier online store offering a wide range of high-quality merchandise from up and coming artists, including apparel, accessories, and custom products.

Q2: How can I contact MERCH AUTHORITY?
A2: You can reach us via email at info@merchauthority.com , Our customer service team is available Monday through Friday from 9 AM to 5 PM PST. Please allow up to 24 hours for a reply from the time of your initial email. 

Orders and Payments

Q3: How do I place an order?
A3: To place an order, browse our catalog, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.

Q4: What payment methods do you accept?
A4: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment methods as specified at checkout.

Q5: Can I change or cancel my order after it has been placed?
A5: If you need to change or cancel your order, please contact us as soon as possible at info@merchauthority.com . We will do our best to accommodate your request, but please note that if your order has already been processed or shipped, we may not be able to make changes.

Shipping and Delivery

Q6: What are your shipping options?
A6: We offer standard, expedited, and express shipping options. Shipping costs and delivery times vary based on your location and selected shipping method. Detailed shipping information will be provided at checkout.

Q7: Do you ship internationally?
A7: Yes, we ship to many countries worldwide. International shipping rates and delivery times will be calculated at checkout based on your location.

Q8: How can I track my order?
A8: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your package.

Returns and Refunds

Q9: What is your return policy?
A9: We accept returns within 30 days of delivery for most items. To be eligible for a return, items must be unused, in their original condition, and packaging. Please refer to our [Return Policy](link to return policy) for detailed instructions.

Q10: How do I initiate a return?
A10: To initiate a return, contact our customer service team at [customer service email] with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

Q11: When will I receive my refund?
A11: Once we receive and inspect your returned item(s), we will process your refund. Refunds will be issued to your original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Products

Q12: Do you offer custom or personalized products?
A12: Yes, we offer a variety of custom and personalized products. Please visit our Print Shop area for more information and to place an order. If you do not see an option that fits your needs then please send us a message on our Contact Form on the Contact Page with a description of your project.

Q13: What sizes do you offer?
A13: We offer a range of sizes for our apparel products. Size charts are available on each product page to help you find the perfect fit.

Q14: How can I find out more about a product?
A14: Detailed product descriptions, including materials, sizing, and care instructions, are available on each product page. If you have additional questions, please contact our customer service team.

Miscellaneous

Q15: Do you offer gift cards?
A15: Yes, we offer digital gift cards in various denominations. Refer to our home page for current Gift card offerings, purchase your preferred Gift Card and your gift will be delivered via email.

Q16: How can I stay updated on new products and promotions?
A16: You can sign up for our newsletter to receive updates on new products, special offers, and promotions. Simply enter your email address in the signup form at the bottom of our website.